Shipping

Worldwide shipping is possible.

Shipping rates are applied during the checkout process, according to your country and specified item. Some small items qualifie for free shipping to Norway. Please contact me if you need express delivery or have any questions. I’m happy to help you. 

Please allow 3-5 working days for shipping.

If there is special issues regarding delivery, please contact me to find a solution.

Taxes and duties

All prices quoted are inclusive of Art Tax (“Kunstavgiften”, read more here).

We are required to place a Customs Declaration on all goods shipped to customers outside Norway. The declaration will disclose the correct monetary value of the content.

For customers receiving goods outside Norway, import duties and/or taxes may be levied by the local country’s authorities.

The recipient of the goods is responsible for paying these duties to the local country’s authority.

Returns and Refunds

According to international laws, returns are always granted within 14 days.

At Rutheart, return shipping is always free of charge, regardless of the cause. Simply contact me to arrange return shipping.

Should you receive an incorrect or faulty product, contact me as soon as possible so I can arrange, as appropriate, either a goods exchange, refund or gift voucher replacement.

Once you have received written confirmation of the return, simply mail the goods back, using the original shipping package. Address details will be provided in the confirmation email.

 

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